I am getting an error for Invalid Account. How do I fix it?

What this error means

“Invalid Account” usually means:
➤ The platform cannot recognize your login details.

Step 1: Check login details

Make sure you entered correctly:

• Account Number (Login)
• Password

⚠️ Common mistakes:

• Extra spaces when copying/pasting
• Using the investor (read-only) password instead of the main password

Step 2: Verify server

Ensure you selected the correct server.

This is the most common issue.

Fix:

• Go to login again
• Open the server dropdown
• Select the exact server provided

Step 3: Check account status

Your account may:

• Not be activated yet
• Be expired or disabled

If you just purchased or passed:

• Wait for processing time to complete

Step 4: Re-login manually

• Go to: File → Login to Trade Account
• Re-enter all details manually (avoid autofill)

Step 5: Restart platform

• Close MetaTrader
• Reopen and try again

Step 6: Check platform type

Make sure you are using the correct platform:

• MT4 account → use MT4
• MT5 account → use MT5

⚠️ MT4 logins do NOT work on MT5 and vice versa.

If the problem persists

Contact support via:

• Live chat
• Discord
• Support@htrader.com