I am getting an error for Invalid Account. How do I fix it?

Modified on Fri, 24 Apr at 7:35 PM

What This Error Means

“Invalid Account” usually means:
➤ The platform cannot recognize your login details

Step 1: Check Login Details

Make sure you entered correctly:

Account Number (Login)

Password

⚠️ Common mistakes:

Copy/paste extra spaces

Using investor (read-only) password instead of main password

Step 2: Verify Server

Ensure you selected the correct server

This is the most common issue

➡️ Fix:

Go to login again

Open server dropdown

Select the exact server provided

Step 3: Check Account Status

Your account may:

Not be activated yet

Be expired or disabled

➡️ If you just purchased/passed:

Wait for processing (can take some time)

Step 4: Re-login Manually

Go to:
➤ File → Login to Trade Account

Re-enter all details manually (don’t autofill)

Step 5: Restart Platform

Close MetaTrader

Reopen and try again

Step 6: Check Platform Type

Make sure you're using the correct platform:

MT4 account → use MT4

MT5 account → use MT5

⚠️ MT4 logins do NOT work on MT5 and vice versa

If the problem persists you can contact us on live chat, discord or Support@htrader.com